In addition to our platform, we provide support options to help start accepting applications as quickly as possible.
Our platform experts are available to help you and your users implement your process into our platform.
Question & Answer
If you have any questions about the platform, we'd be happy to assist.
Diagnosing Issues
Have a problem with your setup? Email us and we'd be happy to assist you in resolving the issue.
Backups
Hourly, daily, and monthly backup of your database(s) to safeguard your data.
Continuous Feature Releases
To be the leading platform, we will continue to reinvest in our platform. You'll have access to all of our future version releases!
Creation of Documents & Forms
We'll import your existing documents and forms and even create an example report/list form.
Configuration of Reviews/Approval Structure
We'll help you set up your process for reviewing applications from start to finish.
Custom Branding
We'll customize the platform to match your color scheme and logo.
Additional Training & Support
Work 1-on-1 with our experts to expedite the process.
Priority Response
Priority response to your requests, including access to our support line.
On-request Changes
On-request changes to your database, forms, and site configuration.
Extra Training & Support
An annual web or phone training session as a refresher or to bring new employees up to speed.
Day-to-Day Administration (Optional)
The highest level of support, Site Administration turns day-to-day tasks over to one of our designated team member. Site Administration is billed by the hour.
If you are interested in Enhanced Support, please contact us for more information or to get a quote.